Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Welcome to GoldenWattleLotto.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to all information collected through our website, mobile applications, and any related services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our Services.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
Information We Collect
We collect various types of information to provide and improve our lottery services. Below is a comprehensive overview of the data we collect.
Age Verification Information
To comply with legal requirements, we collect and verify information to confirm you are 18 years or older:
- Date of birth
- Government-issued identification documents (driver's license, passport)
- Age verification timestamps and results
Player Account Information
When you create an account, we collect:
- Full name and contact details (email address, phone number)
- Physical address for prize distribution and verification
- Username and encrypted password
- Account preferences and settings
Payment Information
To process lottery ticket purchases, we collect:
- Payment method details (credit card, debit card, digital wallet information)
- Billing address and contact information
- Transaction history and purchase records
- Bank account information for prize payouts
Note: Payment information is processed through secure third-party payment processors. We do not store complete credit card numbers.
Lottery Participation Data
We collect information about your lottery activities:
- Lottery game selections and ticket numbers
- Draw entries and subscription preferences
- Spending patterns and play frequency
- Winning records and prize claims
Winner Information
If you win a lottery prize, we collect additional information:
- Full legal name and contact information for prize verification
- Tax identification numbers as required by law
- Prize claim documentation and verification records
- Publicity consent and media release information (where applicable)
Location Data
With your permission, we may collect:
- Approximate location data to help you find nearby lottery retailers
- IP address and general geographic location for fraud prevention
Technical and Usage Information
We automatically collect technical information:
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed)
- Cookie and tracking technology data (see our Cookie Policy)
- Analytics data on website usage and user behavior
How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
Service Delivery
- Process lottery ticket purchases
- Manage your account and subscriptions
- Process prize claims and payouts
- Provide customer support
Legal Compliance
- Verify age and identity (18+ requirement)
- Comply with lottery regulations
- Report to regulatory authorities
- Fulfill tax reporting obligations
Security & Fraud Prevention
- Detect and prevent fraudulent activities
- Monitor for responsible gaming concerns
- Secure account access and transactions
- Protect against unauthorized access
Communications
- Send draw results and winner notifications
- Provide account updates and alerts
- Send responsible gaming reminders
- Deliver marketing communications (with consent)
Service Improvement
- Analyze website usage and performance
- Improve user experience and features
- Develop new services and offerings
- Conduct research and analytics
Responsible Gaming
- Monitor play patterns for problem gambling
- Enforce spending limits and controls
- Implement self-exclusion measures
- Provide intervention and support resources
Data Sharing and Disclosure
We may share your personal information in the following circumstances:
Regulatory Authorities
We are required by law to share certain information with lottery regulatory authorities, including:
- Player verification data for compliance audits
- Winner information for prize distribution and tax reporting
- Transaction records for regulatory oversight
Service Providers
We engage third-party service providers to support our operations:
- Payment processors for secure transaction handling
- Identity verification services for age and identity checks
- Cloud hosting providers for data storage
- Email and communication service providers
- Analytics and performance monitoring services
Note: All service providers are contractually bound to protect your data and use it only for specified purposes.
Lottery Operators and Partners
We may share information with official lottery operators to:
- Process ticket purchases and draw entries
- Verify winners and distribute prizes
- Coordinate promotional activities
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Respond to lawful requests from government authorities
- Enforce our terms of service and protect our legal rights
- Protect the safety and security of users and the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and your options regarding your data.
With Your Consent
We may share your information for other purposes with your explicit consent, such as:
- Winner publicity and media releases (for major prizes)
- Marketing communications from trusted partners
- Participation in surveys or research studies
Important: We never sell your personal information to third parties for their marketing purposes.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Encryption
All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using industry-standard encryption.
Secure Infrastructure
Our systems are hosted on secure servers with firewall protection, intrusion detection, and regular security updates.
Access Controls
Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential risks.
Staff Training
All employees receive regular training on data protection best practices and security protocols.
Data Backups
Regular encrypted backups ensure data can be recovered in case of system failure or disaster.
Security Disclaimer
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to enhance our protections.
Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.
Right to Correction
You can request that we correct any inaccurate or incomplete personal information. You can update most information directly through your account settings.
Right to Deletion
You may request deletion of your personal information, subject to certain legal exceptions:
- Records required by law must be retained (e.g., tax records, winner information)
- Information needed for legal claims or regulatory compliance
- Data necessary for fraud prevention and security
Right to Object
You can object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time.
Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Complain
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with:
- Our Privacy Officer (contact details below)
- The Office of the Australian Information Commissioner (OAIC)
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
or visit our Contact Page
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods by Data Type
Account Information
Retained for the duration of your account plus 7 years after closure for regulatory compliance.
Transaction Records
Retained for 7 years from the date of transaction for tax and audit purposes.
Winner Information
Retained for 7 years after prize distribution for regulatory reporting and tax compliance.
Age Verification Data
Retained for the duration of your account plus 2 years for compliance verification.
Marketing Data
Retained until you opt out or request deletion, whichever comes first.
Analytics Data
Aggregated and anonymized data may be retained indefinitely for statistical analysis.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please review our Cookie Policy.
In summary, we use cookies for:
Essential Cookies
Required for basic website functionality, authentication, and security.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Track your activity to deliver relevant marketing content (with your consent).
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external sites or services.
Third-Party Service Providers
We work with the following types of third-party providers:
- Payment Processors: Secure handling of financial transactions (e.g., credit card processing, digital wallets)
- Identity Verification: Age verification and identity authentication services
- Analytics Providers: Website analytics and performance monitoring
- Email Services: Transactional and marketing email delivery
- Cloud Hosting: Secure data storage and server infrastructure
Each of these providers has their own privacy policies governing their collection and use of information. We encourage you to review their policies when interacting with their services.
Note: We are not responsible for the privacy practices of third-party websites or services linked from our platform.
Children's Privacy
18+ Only Service
Our Services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@GoldenWattleLotto.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our website
- Provide a reasonable period for you to review the changes
Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of our Services and contact us to close your account.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Response Times
We are committed to responding to your privacy requests in a timely manner:
- General Inquiries: Within 5 business days
- Access Requests: Within 30 days
- Deletion Requests: Within 30 days (subject to legal retention requirements)
- Urgent Privacy Concerns: Within 2 business days
Related Policies
For additional information about our practices, please review these related documents:
Your Privacy is Our Priority
We are committed to protecting your personal information and maintaining your trust. If you have any questions or concerns about how we handle your data, please don't hesitate to reach out.